Order Cancellation Policy

We understand that you may occasionally need to make changes to or cancel your order. Below is detailed information regarding our cancellation and refund procedures.

1. Orders Not Yet Shipped

If your order has not yet been fulfilled or shipped, you may request cancellation by contacting us through any of our service channels.

Once your cancellation request is successfully submitted and approved before shipment, you will receive a full 100% refund of the payment you made.

No additional charges or cancellation fees will apply.

2. Orders Already Shipped

Orders that have already been shipped cannot be canceled.

After delivery, if you wish to return the item, you may begin the return process by following the instructions included in the package or by contacting our customer service department.

All returns are subject to our applicable Return Policy.

3. Refund Procedure

Processing Period: Refunds for approved cancellations are processed within 1–5 business days after approval.

Refund Method: The refund will be credited back to your original method of payment.

Please note that actual posting times may vary depending on your bank, credit card company, or payment processor.

4. Need Help? Contact Us

If you have any questions about canceling an order or need help with the process, please contact us through any of the following channels:

Phone: +1 (214) 576-6133

Email:hello@atevinray.com

Address:9747 Forest Ln #376,Dallas,TX 75243,United States

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)